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Steps to Report a Motor Claim.

We know that at the time of making a claim is when you need us the most, our priority is to make it as hasslefree as possible.

 

Report a Claim
  • or Call us (876) 922-1260 or (876) 618-2242 to speak with us today

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When you’re ready to report your claim, be sure to have the following details available:

  • Policy Information
  • Date of the Incident
  • Location & details of the incident

You will receive a claim reference number within 24hrs. Save and keep this number until the claim has been settled.

Select a product to learn how to make a claim.

First things FIRST!

Are you at the scene of the accident? If yes and able, please check to see that everyone including yourself is ok and not in need of any medical attention.

If you are at the scene of the accident, and are able, please check to see that everyone including yourself is ok and not in need of any medical attention. Call the emergency services if required.

Ambulance/Fire

Call 110

Call Now

Police

Call 119

Call Now

BCIC Assist

Call (888)227-7478/(888)937-3228

Call Now

Steps to Report a Motor Claim.

Step 1: Call BCIC ASSIST, we will gather all the necessary information for you and help you move the vehicle to a safe location if you are unable to drive it. 

Otherwise you’ll need the following information while you’re still on the scene of the accident:

  • Name and contact details of other driver(s)
  • Date, time and location of the accident
  • Details of the damage to the vehicles
  • Photos at the scene of the accident, including the aftermath of the accident, damage to the vehicles and any other property
  • Details of injuries of driver(s), passenger(s) or bystander(s)

Step 2: Report the accident:

  • Report the accident to the nearest police station.

Step 3: Tell us what happened:

  • Skip this step if you called BCIC ASSIST
  • Report the accident via online, email, telephone or visit the nearest BCIC branch, agent or broker office. Tell us:
  • All the information from Step 1 that you gathered while still on the scene
  • Your reason for reporting the accident? Eg. record purposes, claiming on your policy or against a third party’s policy
  • Your repairers’ contact details

Step 4: How you can assist:

  • Make yourself available to assist our assessor or investigator if we appoint one
  • Send us any additional information like signed witness statements, additional footage or photos of damage or evidence that may help with resolving the claim more quickly

Step 1: Have the following information to hand:

  • Date, time and location of incident
  • Copy of your driver’s license (back & front)
  • Name and contact information of any witnesses
  • Photos of the damage if available

Step 2: Call for help:

  • Call an ambulance if someone is injured
  • Report the incident to the nearest police station

Step 3: Tell us what happened:

  • Report the incident via online, email, telephone or visit the nearest BCIC branch, agent or broker office
  • Give us your repairers’ contact details if you have one and we will send an assessor to view the vehicle
  • You will need to provide the following:
    Original Title
    Keys for the Vehicle

Step 4: How you can assist:

  • Make yourself available to assist our assessor or investigator
  • Send us any information, signed witness statements, footage, photos or evidence that can help with resolving the claim faster

Step 1: Report the theft to the nearest police station
Step 2: Tell us what happened::
  • Report the accident via online, email, telephone or visit the nearest BCIC branch, agent or broker office.
      • Tell us:
      • About you and your vehicle, including your policy number
      • Person who had custody of the vehicle before it was stolen (if not you)
      • Date, time and location of the vehicle immediately before it was stolen

Step 3: How you can assist:

  • Make yourself available to assist our assessor or investigator
  • Send us any information, signed witness statements, footage, photos or evidence that can help with resolving the claim faster

Step 1: Have the following information to hand:

  • Date, time and location of incident
  • Details of the damage to the vehicle. Take photos if possible. Please Note: Damage should only be to the glass e.g windscreen, windows etc. If the vehicle received additional damage, you must report the claim as accidental damage claim
Step 2: Tell us what happened:
  • Report the damage via online, email, telephone or visit the nearest BCIC branch, agent or broker office
  • You may choose to have us repair the glass or have the repair done by your own repairer
  • Please Note: If you repair with us we will handle everything for you. If you repair on your own, we will reimburse you up to your policy limit.
  • Only 1 (one) windscreen claim can be made in each year of your insurance.
  • A windscreen claim will not affect your BCIC No Fault Discount

Step 3: How can you assist:

  • Share any additional information including photos that can help confirm the details of the claim.
  • Make yourself and your vehicle available for our repairer to fix if you choose that option

Find out how to make other claims.

Motor Cycle Claims

Learn more

Home Insurance Claims

Learn more

Employers' & Public Liability

Learn more

Now that you have completed your Claim, What’s next?

We thank you for taking the time to carefully submit your claim. Our Claims department will review the information you submitted and will be in touch with you within 1 business day after submitting your claim.

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