The claims process.
We know you need us the most when making a claim. Our priority is to make the process hassle-free and easy. Learn what happens and how long each step takes when you make a claim.
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Select your claim category:
Expected timelines for motor claims (for theft, fire, flood or lightning).
1 business day after we receive your claim report.
2 business days after we receive an estimate of repairs or the name of your repairer.
2 business days after we receive your claim report.
An update will be provided 15 business days after we appoint an investigator.
10 business days after the inspection of your vehicle.
5 business days after we receive the assessor’s and investigator’s reports.
5 business days after we receive your settlement instructions and any other documents we need.
7-10 business days after we receive your signed release.
The windscreen or window can be replaced within 24 hours of reporting the damage. We’ll accept photographs as proof of the damage.
We don’t apply any excess to the cost.
Expected timelines for Home & Contents claims.
2 business days after we receive your claim form.
3 business days after we receive the claim report.
An update will be provided within 15 business days after we appoint a loss adjuster.
5 business days after we receive the loss adjuster’s report, we’ll authorize the loss adjuster to discuss the approved settlement with you. If no claim will be paid, the loss adjuster will discuss that with you as well.
5 business days after we receive the assessor’s and investigator’s reports.
7 business days after we receive your signed release.
Expected timelines for Motorcycle claims.
1 business day after we receive your claim report.
2 business days after we receive an estimate of repairs or the name of your repairer.
2 business days after we receive your claim report.
An update will be provided within 15 business days after we appoint an investigator.
10 business days after the inspection of your vehicle.
5 business days after we receive the assessor’s and investigator’s reports.
5 business days after we receive your settlement instructions and any other documents we need.
7 business days after we receive your signed release.
Expected timelines for Employer & Public liability claims.
2 business days after we receive your claim form.
3 business days after we receive your claim form.
An update will be provided within 15 business days after we appoint a loss adjuster.
5 business days after we receive the loss adjuster’s report, we’ll authorize the loss adjuster to discuss the approved settlement with you. If no claim will be paid, the loss adjuster will discuss that with you as well.
7 business days after we receive your signed release.
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