What We Do.
Our customers are extremely important to us and inspire us to create products and services tailored to meet their needs. We aim to make things easy for our customers and this is delivered through our quick and easy online motor quotes, 100% premium financing and flexible payment options.
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Our goal is to provide premier service and value by offering a range of value added benefits like 24/7 island wide roadside assistance and our revolutionary No Fault Discount (NFD) which allows you to maintain your NFD if you have an accident and you are not at fault.
We design our products to meet the ever- changing needs of our customers. This customer- centric approach has allowed us to be a pioneer in charting the path of continuously providing ground- breaking and value- added solutions. We have the support and commitment of a customer- focused, engaged and solutions- oriented team of over 100 staff members who are committed to our vision of being ‘the most motivated, empowered team in our market living our values in service of our customers’.
BCIC is passionate about creating positive change and impacting the lives of others by showing compassion through charitable contributions and employee volunteerism. We have keenly embraced opportunities to contribute to the growth and development of Jamaica in areas such as education and sports. Our corporate social responsibility project in Downtown, Kingston, through partnerships such as the St. Andrew Scots Kirk After-school Programme, allows us to make a positive impact by providing an educational opportunity for children living in neighbouring communities such as Parade Gardens, Gold Street, Tower Street and Water Lane among others in our vicinity.
Our Approach.
Our approach towards product development is to ensure that it is an inclusive process for the people that we serve and through customer and broker focus groups we are able to understand our customers’ needs and create products that will make their lives easier. We greatly value the voice of our customers and employ all the necessary measures to ensure that our customers’ experience remains positive. Therefore, we make complaints management a high priority by having a designated Compliance Officer who ensures that every complaint that we receive is responded to and resolved. To support the importance that we place on ensuring relentless customer focus, all our staff are trained and certified for Customer Service Excellence. Focussed customer care is also provided by our Customer Care Centre’s claims advocates who guide our customers through the claim process.
Our Success.
BCIC’s success is attributed to its team of knowledgeable, customer focussed and engaged employees; the solid relationships enjoyed with loyal and highly respected brokers and agents and customers who have provided us with the drive to create distinction and be top of class in the general insurance industry.
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