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Steps to Report a Motor Claim.

We know that at the time of making a claim is when you need us the most, our priority is to make it as hasslefree as possible.

 

Report a Claim

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When you’re ready to report your claim, be sure to have the following details available:

  • Policy Information
  • Date of the Incident
  • Location & details of the incident

You will receive a claim reference number within 24hrs. Save and keep this number until the claim has been settled.

Select a product to learn how to make a claim.

First things FIRST!

Are you at the scene of the accident? If yes and able, please check to see that everyone including yourself is ok and not in need of any medical attention.

Ambulance

Call 511

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Fire

Call 311

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Police

Call 211

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BCIC Assist

Call (246)621-7340

Call Now

Steps to Report a Motor Claim.

Step 1: You’ll need the following information while you’re still on the scene of the accident:

  • Name and contact details for other driver(s)
  • Date, time and Location
  • Damage report on vehicles (Photos to be included if possible)
  • Photos at the scene of the accident. 
  • Injury report of driver(s) and passenger (s)

Step 2: Report the accident:

  • Call BCIC Assist to help with moving the vehicle if needed.
  • Call and report the accident to the nearest police station.

Step 3: Tell us what happened:

  • Report the accident via online, email, telephone or visit the nearest BCIC branch, agent or broker office.
  • What’s your reason for reporting the accident? Eg. record purposes, claiming on your policy or against third party’s policy
  • Give us your repairers’ contact details and we will send an assessor to view the vehicle. (If claiming on your comprehensive policy)

Step 4: How you can assist:

  • Make yourself available to assist our adjuster, assessor or investigator
  • Send us any information, signed witness statements, footage, photos of damage caused to vehicle or evidence that can help with resolving the claim faster.

Step 1: Get the following information:

  • Date, time and location of incident
  • Copy of driver’s license (back & front)
  • Witness name and contact information (If any)
  • Photos of damage caused vehicle(If any)

Step 2: Call the police:

  • Call an ambulance if someone is injured.
  • Call and report the incident to the nearest police station.

Step 3: Tell us what happened:

  • Report the accident via online, email, telephone or visit the nearest BCIC branch, agent or broker office.
  • Tell us your reason for reporting the accident. Eg. record purposes, claiming on your policy or against third party’s policy
  • Give us your repairers’ contact details and we will send an assessor to view the vehicle. (If claiming on your policy)
  • If the vehicle has been stolen or destroyed due to fire, flooding or lightening, you will need to provide the following:
    Original Vehicle Documents
    Original Partially Transferred Title
    Keys for the Vehicle

Step 4: How you can assist:

  • Make yourself available to assist our adjuster, assessor or investigator
  • Send us any information, signed witness statements, footage, photos or evidence that can help with resolving the claim faster

Step 1: Get the following information:

  • Date, time and location of incident
  • Make a note of damage caused to the vehicle. Take photos if possible. NOTE: Damage should ONLY be to the glass. If the vehicle received additional damage, the claim will become an accidental damage

Step 2: Report the damage:

  • Report the damage via online, email, telephone or visit the nearest BCIC branch, agent or broker office.
  • Tell us if you are just reporting for record purposes or claiming on your policy.
  • Claiming on your policy-You can choose to have us repair the glass or repaired by your own repairer. NOTE: If you repair with us we will handle everything for you. If you repair on your own, we will refund you the amount spent based on your policy limit.
  • Only ONE windscreen claim can be made each year of your insurance.
  • A windscreen claim will not affect your No Fault Discount

Step 3: How can you assist:

  • Share any additional information including photos that can help confirm the details of the claim.
  • Make yourself and vehicle available for the repairer to fix or replace the windscreen in the quickest possible time.

More Claims Steps.

Motor Cycle Claims

Learn more

Home Insurance Claims

Learn more

Employers' & Public Liability

Learn more

Submit additional Claim Documents Here

Now that you have completed your Claim, What’s next?

We thank you for taking the time to carefully submit your claim. Our Claims department will review the information you submitted and will be in touch with you within 1 business day after submitting your claim.

Report a Motor Claim

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