Peter is a Chartered Insurance Professional and has been part of Jamaica’s General Insurance industry for over 30 years.
He combines strong technical skills with a goal of always delivering outstanding value for BCIC’s customers. He has been deeply involved in the creation of many customer-friendly products such as Diamond Max for over 55 year old drivers, and the Minimax collision benefit for third party policies.
In 2013, Peter was appointed a Vice-President of the Insurance Association of Jamaica [IAJ], and chairs the Association’s General Insurance Committee.
Garth has served as Chief Financial Officer of BCIC since 1995 and acted as a Director between 2004 to May 2010. Prior to joining the BCIC’s team in 1990, Garth was a Senior Field Auditor in the firm of Deloitte & Touche where he worked for over 2 years.
Garth has held the post of Chairman for the Board of Trustees of the ICD Group et al pension schemes since 2003 and is the Chairman of the Insurance Association of Jamaica (IAJ) Finance Committee.
GM- Claims & Legal
Monique Cohen is an Attorney-at-Law with over 12 years’ experience in the general insurance industry as a claims manager, specialist insurance legal counsel and general counsel.
In 2010, Monique created the first Legal Department at British Caribbean Insurance Company (BCIC) with responsibility for insurance claims litigation matters, regulatory matters and general legal issues. In 2014, she was promoted to the position of General Manager – Claims & Legal which added leadership of the Claims Department to her portfolio of responsibility.
Monique is passionate about customer service which she believes can be a critical differentiator in an industry which all too easily can be seen as providing a commodity service. In March 2014, she introduced the BCIC Claims Customer Centre© to improve communications with those customers who have claims inquires and open claims. Also in 2014 she initiated a formal customer satisfaction (C-Sat) survey and in 6 months improved overall customer satisfaction by 10% and saw the claims related Net Promoter Score (NPS) increase by 34%.
Monique is Vice President of the Claims & Underwriting Sub-Committee of the Insurance Association of Jamaica (IAJ) and previously worked with Victoria Mutual Insurance Company, United General Insurance Company (now AGI) and NEM Insurance Company (now JNGI).
Manager- Information Technology
Benjamin joined BCIC as Head of IT Infrastructure & Implementation in 2013. He possesses an exceptional track record in the development and maintenance of business intelligence solutions, with over 10 years’ experience in the field of Information Technology. Since joining BCIC, Benjamin spearheaded the implementation of a private cloud infrastructure for both desktops and servers throughout the ICD Group.
He holds a Master’s Degree in Management Information Systems from the University of the West Indies and has a wealth of experience in Information Technology including Network, Database and Systems Management.
Benjamin holds responsibility for the provision of Information Technology services for BCIC’s branches in Jamaica, Barbados and the ICD Group.
General Manager – Insurance Solutions
Michelle is a dynamic General Insurance Professional with the ability to straddle both the technical underwriting and sales sides of the business. Her ability to blend her technical underwriting and sales talents has helped BCIC’s clients across a range of industries, including banking and finance, construction, engineering, transportation and hospitality to achieve outstanding results.
Her broad knowledge of the local and international insurance marketplace coupled with her acute sense of the needs of intermediaries and individual insurance purchasers has allowed her to effectively penetrate and develop key competitive accounts. She is a natural leader who is very passionate about sales and is adept at maintaining customer loyalty as well as forging strong relationships with business partners both in the local and international markets.
Michelle’s career in insurance started at BCIC in 1990 and includes years in the UK where she worked for Aviva plc and AIG (Europe) Limited. She returned to Jamaica and spent 18 months at CGM Gallagher Insurance Brokers Jamaica Limited. Michelle re-joined BCIC in 2009 in the capacity of Business Development Officer and has been promoted three times since. She is a graduate of the University of Central England, where she obtained a degree in Business Administration.
In her current position of GM- Insurance Solutions, she is responsible for the company’s technical underwriting, sales and distribution for Jamaica, Barbados and now the Turks & Caicos islands. Michelle manages BCIC’s Direct and Intermediary business along with the Business Processing Teams.
Manager – Claims Customer Care & Innovation
Peta-Gay has over 19 years’ progressive experience in the general insurance industry in the areas of claims management, underwriting management, customer experience management and team leadership.
Peta-Gay acknowledges that she takes a result-oriented approach to her job and is passionate about making a difference and believes that as industry leaders we must start innovating and simplifying our processes, be brave to challenge the status quo; even as we empower, educate and engage our internal as well as our external customers.
She holds a Bachelor of Laws, LL.B (Hons) degree from the University of London, Diploma in Insurance from the College of Insurance and Professional Studies and a Certificate in Supervisory Management from the UWI School of Continuing Studies.
Human Resources Manager
Doreen holds a Master’s Degree from Nova Southeastern University in Human Resource Management, a Bachelor’s Degree in Sociology from the University of the West Indies and has participated in numerous management and leadership development training courses. Her ability to integrate her real world professional experience in the bauxite/alumina, petroleum, maritime, insurance and the tertiary sectors with academic theory sets her apart and enhances her expertise and service delivery in the workplace and in the classroom.
A member of the Human Resource Management Association of Jamaica (HRMAJ), she serves on the Conference Planning Committee. She is also a member of the Society of Human Resource Management (SHRM).
Manager- Product Development Innovation & Research
Claudette is an underwriter with over 25 years’ experience in the general insurance industry. She is responsible for contributing to the strategic directives of the company. Developing, monitoring and managing underwriting, documentation and customer experience, as well as technical standards, policies and procedures.
Claudette is the holder of a BA degree in Business Administration from the University of Technology,an Insurance Diploma from the Chartered Insurance Institute and also an active Toastmaster.
Raymond has been pivotal in helping BCIC create value for customers through the use of data and analytics since July 2009. With his proven knowledge and experience in ratemaking, reserving & analytics, Raymond spearheaded the formation of BCIC’s first Analytics team in July 2015. He leads this team with the main objective of transforming BCIC into a more data driven organization, employing data to guide pricing and product development.
Raymond has been instrumental in the development of a number of BCIC’s products such as the Diamond Max and the Classic Car motor products.
He holds a BSc. in Economics & Mathematics from the University of the West Indies and is a member of the Caribbean Actuarial Association (CAA) where he serves on the General Insurance Committee, which developed the first General Insurance standard for the Caribbean. Raymond is also a member of the International Actuarial Association (IAA) where he served on their Working Party on Data Analytics in 2015. He co-authored a paper on Data Analytics and presented on the subject at the 2015 ASTIN/AFIR/ERM/IACA Colloquia in Sydney Australia.
Risk & Distribution Manager
Yanique Hickling is an accomplished and multi-faceted Insurance Executive with over eighteen years of experience in the general insurance industry, specializing in the areas of Information Technology management, Strategy & Governance management, Operations management, Business Continuity management and Team Leadership.
She commenced her general insurance career at Allied Insurance Brokers Limited, where she held various positions in Operation, Administration and IT. Most notably, she held the posts of Assistant Information Technology Manager, Operations Manager and left in the capacity as Business Technology & Support Manager.
She is passionate about infusing Technology in the Business Operations to improve products and processes that will expand markets to produce profitable growth.
She holds a Diploma in Accounting and a Bachelor of Science in Computer Science and Information Technology (Hons) from the University of Technology. She also attained a Masters in Information Systems Management from the University of Liverpool and is a Microsoft Certified Professional, Microsoft Certified Systems Administrator and holds certification from the Computing Technology Industry Association (CompTIA) in Network Security. Additionally, Yanique holds a Certificate in Supervisory Management (Hons.) from the University of the West Indies and certification from the College of Insurance and Professional Studies.
In her current position of Risk & Distribution Manager, she manages BCIC Operations for the Barbados, Jamaica & Turks and Caicos branches.