{"id":4198,"date":"2022-09-14T14:54:16","date_gmt":"2022-09-14T14:54:16","guid":{"rendered":"https:\/\/bciconline.com\/ba\/?page_id=4198"},"modified":"2024-04-18T15:59:51","modified_gmt":"2024-04-18T20:59:51","slug":"complaints-charter","status":"publish","type":"page","link":"https:\/\/bciconline.com\/ba\/complaints-charter\/","title":{"rendered":"Complaints Charter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4198\" class=\"elementor elementor-4198\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-3340a99 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"41814\" data-id=\"3340a99\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e6513e5\" data-eae-slider=\"69756\" data-id=\"e6513e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30dd09b elementor-widget elementor-widget-heading\" data-id=\"30dd09b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints Charter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-d040448 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"48811\" data-id=\"d040448\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5de2b27\" data-eae-slider=\"82425\" data-id=\"5de2b27\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6163ff9 elementor-widget elementor-widget-text-editor\" data-id=\"6163ff9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>Your business is important to us and we aim to resolve all complaints quickly and satisfactorily. Below we have listed our core commitments to you.<\/p><\/div><\/div><\/div><div class=\"page\" title=\"Page 1\"><table><colgroup><\/colgroup><tbody><tr><td><div class=\"layoutArea\"><div class=\"column\"><p>Our positive and flexible approach to complaints is embedded throughout our organization<\/p><\/div><\/div><\/td><td><div class=\"layoutArea\"><div class=\"column\"><ul><li>\u00a0We believe that all expressions of dissatisfaction should be taken seriously and acted on appropriately.<\/li><li>\u00a0We believe that complaints are gifts to be welcomed and not problems to be avoided. These gifts when opened can provide us with the opportunity to increase our customers\u2019 trust and enable us to improve our services.<\/li><li>\u00a0We are committed to dealing with complaints fairly, effectively and promptly.<\/li><li>\u00a0We allocate dedicated resources, who are appropriately trained, to ensure that we resolve all complaints in the most professional and effective manner.<\/li><\/ul><\/div><\/div><\/td><\/tr><tr><td><div class=\"layoutArea\"><div class=\"column\"><p>Our complaints service is open and accessible to all<\/p><\/div><\/div><\/td><td><div class=\"layoutArea\"><div class=\"column\"><ul><li>\u00a0We make available to our customers a range of different methods for making complaints e.g. emails, telephone, walk-in, feedback forms etc.<\/li><li>\u00a0We ensure that information about our services are written in simple, customer-friendly and easy to understand language.<\/li><li>\u00a0All our staff will take ownership of a complaint and either seek to resolve it or pass it on to the relevant person.<\/li><\/ul><\/div><\/div><\/td><\/tr><tr><td><div class=\"layoutArea\"><div class=\"column\"><p>We deliver a quality complaints service<\/p><\/div><\/div><\/td><td><div class=\"layoutArea\"><div class=\"column\"><ul><li>\u00a0We have streamlined our complaints processes and service standards so that customers know what to expect upfront. We regularly review these so that they continue to meet our customers\u2019 needs.<\/li><li>\u00a0We keep the number of stages in our complaints process to a minimum and focus on resolving complaints at the first stage wherever possible.<\/li><li>\u00a0Customers are kept fully informed about who is handling their complaint and what will happen next and by when.<\/li><li>\u00a0Customers receive a decision that is objective and evidence-based and which addresses all the issues that have been raised.<\/li><li>\u00a0Customers are informed of how they might escalate their complaint once our internal procedure is exhausted, if they feel the problem is not resolved.<\/li><\/ul><\/div><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>If you have a dissatisfaction that you wish to express, you may do so at any time by clicking\u00a0<a href=\"https:\/\/bciconline.com\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Feedback<\/a>\u00a0or contacting us at:<\/p><p>The Compliance Officer<br \/>British Caribbean Insurance Company Limited<br \/>Suite #4, Building 2,<br \/>Manor Lodge Green Hill, Barbados<br \/>Email: <a href=\"mailto:complaints@bcicjamaica.com\">complaints@bcicjamaica.com<\/a><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Charter Your business is important to us and we aim to resolve all complaints quickly and satisfactorily. Below we have listed our core commitments to you. Our positive and flexible approach to complaints is embedded throughout our organization \u00a0We believe that all expressions of dissatisfaction should be taken seriously and acted on appropriately. \u00a0We [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-4198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bciconline.com\/ba\/wp-json\/wp\/v2\/pages\/4198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bciconline.com\/ba\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bciconline.com\/ba\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bciconline.com\/ba\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bciconline.com\/ba\/wp-json\/wp\/v2\/comments?post=4198"}],"version-history":[{"count":10,"href":"https:\/\/bciconline.com\/ba\/wp-json\/wp\/v2\/pages\/4198\/revisions"}],"predecessor-version":[{"id":4584,"href":"https:\/\/bciconline.com\/ba\/wp-json\/wp\/v2\/pages\/4198\/revisions\/4584"}],"wp:attachment":[{"href":"https:\/\/bciconline.com\/ba\/wp-json\/wp\/v2\/media?parent=4198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}