BCIC is a general insurance company that offers a range of insurance solutions designed to protect the valued assets of individuals and businesses.
Our customers are extremely important to us and inspire us to create products and services tailored to meet their needs. We aim to make things easy for our customers and this is delivered through our quick and easy online motor quotes, 100% premium financing and flexible payment options. Our goal is to provide premier service and value by offering a range of value added benefits like 24/7 island wide roadside assistance and our revolutionary No Fault Discount (NFD) which allows you to maintain your NFD if you have an accident and you are not at fault.
Our approach towards product development is to ensure that it is an inclusive process for the people that we serve and through customer and broker focus groups we are able to understand our customers’ needs and create products that will make their lives easier. We greatly value the voice of our customers and employ all the necessary measures to ensure that our customers’ experience remains positive. Therefore, we make complaints management a high priority by having a designated Compliance Officer who ensures that every complaint that we receive is responded to and resolved. To support the importance that we place on ensuring relentless customer focus, all our staff are trained and certified for Customer Service Excellence. Focussed customer care is also provided by our Customer Care Centre’s claims advocates who guide our customers through the claim process.
BCIC’s success is attributed to its team of knowledgeable, customer focussed and engaged employees; the solid relationships enjoyed with loyal and highly respected brokers and agents and customers who have provided us with the drive to create distinction and be top of class in the general insurance industry.